SERVICE & SUPPORT
Methods of payment accepted in the official TSG 1899 Hoffenheim online shop are:
In order to use the PayPal method, it is mandatory to have a own PayPal-account.
When you choose PayPal as your method of payment you will be directed to the PayPal website. You can confirm the payment once you entered your username and password. The billing amount will be charged from your PalPal-account after you received the confirmation email.
IMPORTANT: PayPal is not available for costumers outside the EU.
In order to use your credit card as payment method, it is essential to have a Mastercard or VISA card.
If you choose to pay by credit card, you need to insert your credit card details. Therefore you need the credit card number, the check digit and the period of validity.
To make your credit card payment as safe as possible, we use the safety standard "3D Secure". By pressing "check & order", you will be forwarded to the entry page of your bank to confirm the payment with a password which is also provided by your bank.
After finishing this process, you only have to confirm your purchase on the summary page of the achtzehn99 online shop.
The invoice amount will be charged from your credit card after the shipping of the goods. Please consider that there will be a credit card authorization of the invoice amount between the ordering confirmation and the shipment of the goods.
For the payment method Sofortüberweisung, you need an online banking account. Almost all national banks enable an appropriate access. Check the website https://www.sofort.com/clean/banksearch/de to see if your bank is involved.
After you chose Sofortüberweisung as your payment method, you will be forwared to the website of Sofort GmbH at the end of your ordering process (after confirming the button "chargeable order now"). You need to insert your bank details step by step. Afterwards you insert your usual entrance data for the online banking in a secured payment form. the TAN generator will now allow you to transact the transfer.
Purchase on account:
The bill is to be payed within 20 days counted by the date of order to our payment partner Klarna Bank AB (publ), handelnd durch ihre Zweigniederlassung in Deutschland, Klarna Bank AB, German Branch.
The payment method purchase on account is not available for all articles and all customers. It requires a successful credit check operated by our partner Klarna Bank AB (publ), handelnd durch ihre Zweigniederlassung in Deutschland, Klarna Bank AB, German Branch.
If the customer is offered the payment method purchase on account after a successful credit check, the transaction will be executed together with Klarna Bank AB (publ), handelnd durch ihre Zweigniederlassung in Deutschland, Klarna Bank AB, German Branch and to who we also assign our receivables.
Mobile Payment (TSG Pay by Bluecode):
Bluecode is the mobile payment solution that combines contactless payment via smartphone with digital value-added services and enables fast and secure payment from your TSG app. Physically at the POS as well as in e-commerce. Bank details no longer have to be entered in a complicated way when checking out on websites. You can pay in online stores with Bluecode in just a few seconds by simply scanning the QR code that appears or paying directly from the TSG app. Simple, fast and secure. Do you have questions about Bluecode? Find out more in the Bluecode FAQs.
Yes, as long as both addresses belong to the same country. Just enter a seperate delivery- and billing address during the purchase process.
Our customer service is available Monday through Friday from 10 am to 6pm.